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Reach Samsung Apps
Use Home or Smart Hub to open Apps and find its search function. The route may differ with the model year.
TV & streaming setup guide
IPTV Provider on Smart TVs and set-top boxes
Find separate instructions for Samsung, LG webOS, Apple TV and supported MAG-style boxes.
Choose the right guide
Check that this is your device
These platforms have different stores and access methods. Identify the operating system of the device that will play the stream, then use just its section below. An external box follows its own platform guide even when it is connected to a different television brand.
1 Device
2 Account information
3 Player setup
4 Playback test
Guided walkthrough
See how the setup fits together.
Move through the overview at your own pace, then use the detailed instructions below for your device.
Choose your device
Select the section for the device running the player or portal.
Device instructions
Samsung Smart TV
- 1
Reach Samsung Apps
Use Home or Smart Hub to open Apps and find its search function. The route may differ with the model year.
- 2
Check a compatible listing
Look for a player that supports the information you received. Confirm compatibility and the current store listing before installation.
- 3
Complete the player setup
If the app displays a device identifier and a playlist-management website, follow that app's own instructions. Enter the supplied playlist only in the official workflow shown by the player.
- 4
Reload the saved list
After saving, reopen or refresh the player. Wait for channel groups, then test an entry and return to the list using the remote.
Device instructions
LG webOS TV
- 1
Find the webOS store
Open Home and select Apps or LG Content Store, using the name shown on your television.
- 2
Choose an app for your webOS version
Read the current listing and confirm that the player accepts your playlist format. Follow its installation instructions.
- 3
Add the playlist through the app
Use the player's own setup controls or the official management page it displays. Copy the supplied address without altering it.
- 4
Refresh and check the result
Update the saved playlist, allow the list to populate, and test picture, sound and remote navigation.
Device instructions
Apple TV
- 1
Search the tvOS App Store
Open App Store on Apple TV and search using the Siri Remote.
- 2
Verify the input format
Choose an available player that accepts your supplied playlist or account details, then install it from the store.
- 3
Save the viewing profile
Use the appropriate account or remote-playlist screen. Check each value and save the profile under a recognisable name.
- 4
Test on Apple TV first
Wait for the list, open an entry and check the Siri Remote controls. Consider AirPlay separately only when both devices and the player support it.
Device instructions
MAG-style set-top box
- 1
Check the device identifier
Find System Information and locate the identifier required by your setup instructions. Retain it privately for the confirmed setup process.
- 2
Find the portal configuration
Look for Settings, then System Settings, Servers and Portals. Use the equivalent portal controls if your firmware labels them differently.
- 3
Save the assigned portal
Enter the portal address supplied for your account in the portal field. Add a local display name and save the configuration.
- 4
Restart and inspect the portal
Use the normal reboot command, wait for the portal screen to finish loading, and check a playback entry and the remote controls.
Playback checkpoint
Confirm that your setup is ready
Try these playback checks after loading your account. They help separate a setup issue from a single unavailable channel.
- 1
Reopen the app or portal after a normal restart to check that the setup was saved.
- 2
Allow categories to populate before selecting an entry.
- 3
Check picture, sound and the route back to the list; review programme data where it is provided.
Common problems
Troubleshooting
Choose the symptom closest to yours and make one change at a time. If you still need help, send Support the device model, player name and error text, keeping account details private.
The store has no matching player
Check the exact model, software version and region when asking Support for options. App availability on another television does not confirm availability on yours.
The playlist is not accepted
Compare the accepted formats in the app with the setup message. Check the entire value, including any accidentally added spaces, before trying again.
The channel list will not update
Verify internet access, let the active refresh finish and restart the player once. On a MAG-style device, check that the confirmed portal address was saved in its portal settings.
A stream repeatedly pauses
Compare another entry, reduce competing network traffic and restart the device if necessary. Where a network port is available, test Ethernet to help assess the connection.
Menus respond slowly
Restart the television fully and check app updates and free storage. Older hardware may have a different app selection or take longer to process a large list.
A casting option does not appear
Casting requires a compatible combination of player, sender and receiver. Test direct playback while you verify which casting method each device supports.
Device questions
Frequently asked questions
Why does the television brand matter less than its platform?
The operating system determines the store and menus you use. A separate streaming box has its own setup process, regardless of the screen connected to it.
How can I check a model that is not listed?
Send the manufacturer, complete model and software platform to Support. Those details help establish whether a suitable player or portal route is available.
From questions to viewing
Try the setup with a trial or your chosen plan.
A trial gives you one connection for evaluating playback. Choose a paid duration and stream count when you know what you need, and use the account information supplied after acceptance.