Privacy

Your information when you contact us

When you ask a question or request access, you share information that helps us respond. This page describes those details, their use, the safeguards around them and the choices available to you.

Updated: 15 October 2026

Information submitted through forms

To send a contact message, provide your name, email address, subject and message, and acknowledge the privacy information. Trial requests also identify your region and intended device. Subscription requests include the duration and connection count. You may add relevant setup context in an optional message.

Limited technical details, including submission time, may be processed to protect the forms and help prevent misuse.

Why information is used

We use the details you submit to assess and answer your enquiry, trial or subscription request, and to help with setup or account questions. Your selected plan and device give us the context needed for an appropriate response.

The form information is not collected for advertising profiles. Keep passwords, complete playlist addresses and unrelated sensitive details out of your message.

Security and retention practices

Access restrictions and safeguards against automated form abuse are among the reasonable technical and organisational measures used by IPTV Provider. These measures reduce risk; they cannot make internet transmission or storage completely secure.

We keep information for the time needed to handle the request, maintain relevant communications and records, and deal with misuse.

Cookies and analytics

The forms rely on an essential session cookie. Tawk.to provides the live-chat option and receives the messages and contact details you enter there, along with technical information needed to operate the widget. The website does not automatically copy contact, trial or subscription form fields into chat. Google Analytics and Microsoft Clarity remain inactive; optional measurement introduced later would wait for a consent choice.

See the Cookies page to understand the session cookie and browser storage choices.

Your choices

You may email the published contact address instead of using a form. You can also enquire about information associated with your request, ask for a correction or seek deletion where appropriate. Records needed for security, request history or resolving a dispute may still need to be retained.

This information does not seek to restrict any rights available to you under applicable law.

Privacy contact

Send privacy questions to contact@iptvprovider.live. Help us identify the relevant request, but leave out passwords and other account secrets.

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