Refund and cancellation
Request a review of your subscription
Use this page to prepare a cancellation or refund enquiry. The review considers your account, use of the service, the problem reported and the circumstances around the request.
Effective: 27 September 2026
Cancellation requests
To ask for cancellation, use the Contact page or email us. Identify the request with its contact email and relevant plan details, keeping account credentials out of public messages.
Refund review
A refund enquiry is assessed in the context of the account and service. The timing of the request, use of the account, reported problem, checks already performed and available confirmation details can all be relevant.
Submitting a refund request does not guarantee a refund. This policy does not seek to restrict any rights available under applicable law.
Information to include
- Name and contact email used for the request
- Subscription duration and connection count
- A clear description of the issue
- Device and player used when the issue concerns setup or playback
- Steps already attempted
How review works
We may need further information to understand what happened with the account or service. A reply will be sent through a confirmed contact channel. While that review is underway, keep follow-up information with the same enquiry instead of opening duplicate requests.
Contact support
Use the Support Center to prepare relevant troubleshooting details, or email your request to contact@iptvprovider.live.