Support centre
Whether you are comparing channels or investigating a playback problem, start with the guidance for your situation. For a question about your own setup or request, use the contact options and include the relevant details.
Start with your situation
The topics below connect common questions with the relevant guides. For individual help, open the Contact page to use the form, published email address or WhatsApp link.
Use the directory to explore representative channels and regions. Because the broader package contains further options and availability may change, ask about any essential channel or request a one-connection Free Trial to assess it.
Work out how many screens your household will watch together, then compare subscription durations. Each active stream uses one connection. Published plans cover one to five simultaneous streams; larger requirements need a Custom Plan discussion.
Begin with the Setup overview to understand what you need. Choose the tutorial matching your device and player, then complete the steps using the account information supplied for an accepted request.
First identify what is failing: signing in, loading categories, opening one channel or playing smoothly. Check the account values and setup method, let categories finish loading and try another channel. Refresh supported guide data separately if it is missing.
An accepted trial or subscription request receives the information needed for account setup. Use the Contact form for questions about your own request, and keep passwords, playlist values and complete credentials out of public messages.
Help us understand the issue
A clear description helps Support identify the next useful check. Include the details below without disclosing account secrets.
Protect the account
Keep passwords, complete playlist links and account fields out of public posts. Begin with your device, player, the action you attempted and the error text; these details can explain the problem without exposing credentials.
Open Contact FormFast checks
Allow the initial category refresh to finish and check for unwanted spaces in the supplied account values. Restart the player once if the process stalls. Guide information depends on the channel and player; use its refresh control where supported. If categories still do not appear, tell Support which device and player you use.
Try another channel to see whether the issue is isolated. Restart the player and device, stop large downloads and close unused apps. A wired connection can help you assess the network where available. Device performance and source availability can also affect playback.
Explore the representative directory, then contact Support with the channel name and country if you need a specific answer. You can also request a separate Free Trial with one connection to assess availability on your device.
Identify your device, operating system and player, explain the action you attempted and include the exact error text. Say whether one channel or several are affected. For channel checks, specify the name and country. Never publish account credentials or passwords.
Count the devices that will actually play together, then compare the corresponding prices and durations on the Plans page. Each simultaneous stream needs one connection. Discuss a Custom Plan with IPTV Provider if more than five screens need to play at once.