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Locate the app store
Use the Apps area on your home screen to reach Google Play Store. If it cannot open, resolve the store or device account issue before trying to install a player.
TV & streaming setup guide
Android TV and Google TV: your IPTV Provider setup
Connect your television or streaming box, install a suitable Play Store app, and check your first stream.
Choose the right guide
Check that this is your device
Choose this walkthrough when the device settings identify Android TV or Google TV as the operating system. A television brand alone does not identify its software; check the model information if you are unsure.
1 Device
2 Account information
3 Player setup
4 Playback test
Guided walkthrough
See how the setup fits together.
Move through the overview at your own pace, then use the detailed instructions below for your device.
Numbered setup
Step-by-step setup
- 1
Locate the app store
Use the Apps area on your home screen to reach Google Play Store. If it cannot open, resolve the store or device account issue before trying to install a player.
- 2
Check the player listing
Choose a player whose listed input formats match your setup message. Store availability differs between models and regions; verify the publisher and permissions before confirming installation.
- 3
Create a viewing profile
Launch the app and find its playlist or account setup screen. Labels may include Add playlist or Add user. Select the route that requests the information you actually received.
- 4
Copy the access details
Enter the complete address or each separate account value. Check punctuation and trim spaces accidentally added during copying. Give the profile a name you will recognise on this device.
- 5
Finish the first refresh
Save the profile and leave the app in the foreground as its channel list downloads. If programme information is provided, that may refresh separately. Wait before repeating the setup.
- 6
Try a complete viewing session
Choose an entry, check picture and sound, then use the remote to return to the list. Open the saved profile again to make sure ordinary navigation works.
Playback checkpoint
Confirm that your setup is ready
Try these playback checks after loading your account. They help separate a setup issue from a single unavailable channel.
- 1
Make sure the channel list has finished loading before evaluating playback.
- 2
Watch an entry briefly, then try another to compare the result.
- 3
Check the remote selection and Back buttons; inspect programme listings where the app supports them.
Common problems
Troubleshooting
Choose the symptom closest to yours and make one change at a time. If you still need help, send Support the device model, player name and error text, keeping account details private.
Sign-in fails
Check whether you selected a playlist or account login and compare every field with the message. Verify the system clock as well. If the error persists, report its text without exposing the access details.
No channel groups appear
Check internet access on the same device. Let the first refresh finish, then close and reopen the player once. Give Support the app name, model and error if the list remains empty.
The picture stops intermittently
Compare a second entry before changing settings. Pause large network transfers and test a wired connection if the hardware supports one. A problem affecting one entry may need a different investigation from a problem affecting all playback.
The suggested app is unavailable
Use a compatible listing available for your own model and region. Ask Support about the options shown on your television rather than installing an unknown package or changing security controls.
Programme listings are blank
Check the player option for updating guide data and allow it to finish. Listings depend on the supplied data and app; an empty programme row does not by itself establish that playback is unavailable.
The app freezes
Restart the player and check for an official update. If needed, restart the device and review free storage. Include the software versions when reporting a recurring crash.
Device questions
Frequently asked questions
How do I choose an Android TV app?
Check the formats accepted by its current store listing and compare them with your setup message. Also confirm that the app is offered for your particular device.
What should I do if no suitable app is listed?
Send Support the television or box model and operating system. Another supported device may provide a suitable setup route while the available options are checked.
From questions to viewing
Try the setup with a trial or your chosen plan.
A trial gives you one connection for evaluating playback. Choose a paid duration and stream count when you know what you need, and use the account information supplied after acceptance.